From Need To Operated Solution

Understand the desired outcome, users, process, information, existing systems, constraints and risks. Discovery tests assumptions before they become expensive commitments.

Define the smallest useful solution, the maas capabilities around it and what should remain, integrate, migrate or be replaced.

Agree scope, responsibilities, data handling, security, acceptance, solution IP, development rights, third-party components, service levels, support, price and the route for change. Only the signed agreement establishes those terms.

Build and configure the approved solution, integrate or migrate where agreed, verify acceptance criteria and prepare the people who will use and operate it.

Once accepted, MIM can operate, support and improve the services in the agreement. Support hours, response targets, maintenance and changes follow that scope.